Return & Refund Policy

Return & Refund policy

Customer has right to return products good quality goods within 7 days since the actual Parcel delivery date.

If Customer has not notified Seller about the return of good quality goods within 7 days since the actual Parcel delivery date, the goods are considered fully accepted by Customer, and any returns of good quality goods are not accepted since then.

In case of goods contain visible defects or damages Customer has right to request a refund within 7 days since actual Parcel delivery date by providing defects evidence (photo or video) via e-mail, Seller has right to accept the claim and provide a refund upon return of damaged products.

If Customer has not provided to Seller defects evidence within 7 days since actual Parcel delivery date via e-mail, the Order is considered accepted by Customer, complaints about visible defects are not accepted anymore by Seller since then.

Customer has right for refund due to initially invisible defects within 170 days since payment date. Initially invisible defects are: loose inserts, non-recoverable disconnections of connecting elements, non-cleanable oxidation of metal, provided that the rules for using the products are observed.

In case of return of goods, The Customer pays for delivery, Customer is responsible for specifying the correct Seller address

( Return address to be notified by email upon approval of returns ), Customer is responsible for goods delivery to Seller's address, Seller is responsible for acceptance of returned goods.

In case of Parcel mis-delivery due to the following reasons Seller does not provide any compensation or refund, but Seller has right to refund Customer's payment minus all shipping charges and Seller costs for serving the Order only in case the Parcel was returned to Seller:
- incorrect Shipping details provided by Customer;
- Customer was unavailable when attempts were made to contact by delivery company representatives or by Seller;
- Customer refuse to pay taxes, fees or other governmental or shipping fees or any other payments;
- Customer refuse to receive the Parcel;
- Customer asked to cancel the Order after it was packed by Seller;
- Customer refused or cancel the Order after it picked up by Shipping agent in the Seller's office;

Seller provides a full refund or send a replacement item in case of Parcel loss through no fault of the Customer and correctly provided by Customer Shipping details and Customer availability for delivery.

Warranties and Liability

The Seller is not responsible for damage caused by the Customer due to improper use of the Goods ordered on the Website.

Goods

The Seller guarantees the quality of the supplied products and compliance with sanitary standards. The seller provides quality control of jewellery. Products must be free of broken locks, lost crystals, abrasions and darkening of the metal and other defects.

The Seller guarantees the conformity of the supplied products and photos of jewellery posted on the Seller's website.

The Seller at his own expense provides reliable packaging of the goods. Each item is placed on the underlay, packed in OPP bag. All items are carefully wrapped in bubble wrap.